Refunds and Exchanges

At LeBella’s Doggie Boutique, we want you and your pup to be happy with every purchase! Because we carefully select and prepare each order, we have established the following refund and exchange policy.

Returns & Exchanges
We gladly accept eligible returns and exchanges within 14 days of delivery.
To be eligible for a return or exchange:
● The item must be unused, unworn, and in its original condition.
● The item must be free of pet hair, odors, stains, or other signs of use.
● The item must be returned with its original packaging and tags, when applicable.
● Proof of purchase or your order number may be required.
Please contact LeBella’s Doggie Boutique before mailing any item back. Unauthorized returns may not be accepted.

Exchanges
If your pup needs a different size, please contact us within 14 days of delivery.
Exchanges are subject to product availability. If the requested size or item is unavailable, we can help you choose another eligible item or provide another available resolution under our policy.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Please allow your financial institution additional processing time for the refund to appear in your account.
Original shipping charges are non-refundable, except when the return is due to an error on our part, such as sending the wrong item or a defective product.

Damaged, Defective, or Incorrect Items
We want to make things right if we make a mistake!
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
● Your order number
● A description of the issue
● Clear photos of the item and packaging
We will review the issue and work with you to determine the appropriate resolution.

Personalized & Custom Items
Because personalized and custom-made items are created specifically for your pup, they are not eligible for return or exchange unless they arrive damaged, defective, or incorrect due to an error on our part.
Please double-check spelling, measurements, and other information before submitting your order.

Pet Hygiene & Safety
For the health and safety of all of our furry customers, certain items may be final sale and may not be eligible for return or exchange. This may include products that are worn directly by pets or items that cannot be resold for hygiene reasons.
Any final-sale items will be identified on the product listing when applicable.

Return Shipping
Unless the item was damaged, defective, or incorrectly shipped by LeBella’s Doggie Boutique, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method when returning an item. LeBella’s Doggie Boutique is not responsible for items lost or damaged during return shipping.

Our Promise
At LeBella’s Doggie Boutique, we value every customer and every pup. If you have a concern about your order, please reach out to us before assuming we can’t help. We will always do our best to find a fair solution.
Questions about a return or exchange?
Email: lebellasdoggieboutique@gmail.com or through our Contact Us Page
Please include your order number in the subject line so we can assist you as quickly as possible.
⸻
Policy Effective Date: September 13, 2026
LeBella’s Doggie Boutique reserves the right to update this policy as needed. Any changes will be posted on this page.